SHIPPING AND RETURN POLICY
Only the product purchased from Ducille enterprise LLC can be returned to Ducille enterprise LLC within 15 days of purchase. The product must be in the original packaging unopened and unused for returns. If the product was broken or damaged during shipment, you will receive a replacement. If a replacement is unavailable, you will receive a refund for the returned item via the original method of payment. Please note return shipping fees are at the customer’s expense and are non-refundable.
How to Return
If you wish to return an item, please contact [email protected]. You will be provided with a return form that must be completed to fulfill your request. Use the original packaging (if possible), include the return form and item(s) to be returned, and seal the package securely with tape. We suggest using protective packing materials to minimize any damage to the product(s). Remove any other labels from the package.
Ducille enterprise LLC is not responsible for return postage, the cost of insurance, or lost or undelivered items.
Send the package to the following address:
2350 N University Dr. #840123
Pembroke Pines, FL 33024
Processing time for returns is usually 8-15 business days from the time the return is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your return or replacement request.
For any questions, please contact [email protected]. Business days are from Monday to Friday, excluding federal holidays within the United States.